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Privacy Policy

 

Exmoor Trim are compliant with PCI DSS (Payment Card Industry Data Security Standard) Version 2.0

We take online security extremely seriously and have taken rigorous precautions to ensure that your information is processed with confidentiality and accurately. See below to read more about our security and privacy policy.

We Do Not Share Personal Information

Exmoor Trim will never email you to ask you to disclose or verify your Exmoor Trim account password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our Customer Services team.

We take online security extremely seriously and have taken rigorous precautions to ensure that your payment information is processed confidentially and accurately.

We don't have access to any sensitive payment details for our customers. When you input your card details during shopping, our card processor, which is Paypal retains all the information about your card and only issues Exmoor Trim with a unique transaction identifier. This number then allows us to process the cost of your order against your card. It also allows us to issue refunds. We don't have access to your card details.

We also have a rigorous audit program, involving independent and regular assessment of our infrastructure and processes to ensure that they meet and continue to meet, the requirements laid down by the Payment Card Industry Standards Council.

Please be aware that in the interests of credit card security you may be contacted by phone prior to the dispatch of your order with a request for additional information.

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

2.1.1 Name

2.1.2 Address

2.1.3 Phone Number

2.1.4 Email Address

2.1.5 IP address

2.2 This information may already be stored on our internal systems and our website and simply verifies you as a customer of Exmoor Trim. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies, we will delete or correct it promptly.

We may use technology such as Google Analytics to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at mail@exmoortrim.co.uk

2.3 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Use of personal information

3.1 We use the information you provide for the following purposes:

3.1.1 To send updates regarding the status of your enquiry or order

3.1.2 To send newsletters and details of offers and promotions in which we believe you will be interested if you have agreed to this when signing up

3.1.3 To improve the design and content of the Exmoor Trim website

3.1.4 To understand the buying behaviour of our registered users

3.1.5 To deliver advertising across various social media and other online platforms (e.g. Facebook)

3.1.7 We use cookies to give you the best experience on our website

3.2 When you place an order we need to know your name, email address, delivery address and for telephone orders your credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

4. Security of personal information

4.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

4.2 We will store all the personal information you provide on our secure servers.

4.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

4.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

4.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).

5. Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.

5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3 We may notify you of changes to this policy by email.

6. Your rights

6.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

6.1.1 the supply of appropriate evidence of your identity

6.1.2 requests can take up to 28 days to process

6.2 We may withhold personal information that you request to the extent permitted by law

6.3 You may instruct us at any time not to process your personal information for marketing purposes

6.4 Please let us know if the personal information that we hold about you needs to be corrected or updated

6.5 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes

7. Our details

 8.1 This website is owned and operated by Exmoor Trim Limited

8.2 Exmoor Trim Limited Ltd is registered in the United Kingdom at Williton Somerset / Company No: 4352392 / VAT No: 634658321

8.3 You can contact us by writing to the business address given above, by using our website contact form, by email to mail@exmoortrim.co.uk

This privacy policy sets out how Exmoor Trim uses and protects any information that you give Exmoor Trim when you use this website. Exmoor Trim is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Exmoor Trim may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

How long we store your personal data for

If you have made a purchase from us we store your personal information for a minimum of 7 years as HMRC and other government bodies require us to keep transactional and invoicing records for this length of time. If you have requested information from us via our website or via phone we will store your personal data on file for a minimum of 1 year, but we will not send marketing information to you unless you have given us permission to do so. 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

What legal basis are used to justify the collection of your personal data? 

We use ‘contract’ and/or ‘legitimate interest’ as the legal basis for collecting, storing and processing your personal data when: 
  • You make a purchase;
  • You contact us with a booking enquiry; or
  • You submit a review. 

How can you stop receiving marketing information from us? 

If we send you marketing promotional material and you do not wish to receive further information or change your preferences, or you wish to unsubscribe from our mailing list you have the right to do so at any time, but either clicking ‘unsubscribe’ on the email link or emailing us at sales@exmoortrim.co.uk 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@exmoortrim.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.